Privacy Policy - AIBX Energy

Last updated: 19 April 2025

1. Introduction

AIBX Energy Ltd ("we", "our", "us", or "AIBX Energy") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, and services.

AIBX Energy Ltd is registered in England and Wales (Company Number 16071271) with its registered office at 4-6 Wharf Centre, Wharf Street, Warwick CV34 5LB, Great Britain.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, AIBX Energy Ltd is the data controller of your personal information.

2. Information We Collect

We may collect and process the following information about you:

Identity and Contact Data: Including your name, email address, phone number, job title, and company.
Technical Data: Including IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Including information about how you use our website, products, and services.
Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties and your communication preferences.
Building and Energy Data: When using our services, we may collect data related to your building's energy usage, systems, and performance metrics.

3. How We Collect Your Information

We collect information through:

Direct interactions when you provide your details to us
Automated technologies or interactions when you use our website
Third parties or publicly available sources
Our products and services when installed in your buildings

4. How We Use Your Information

We use your information for the following purposes:

To provide and improve our products and services
To manage our relationship with you
To administer and protect our business and website
To deliver relevant content and advertisements
To use data analytics to improve our website, products, services, marketing, and customer experiences
To make suggestions and recommendations about products or services that may interest you

5. Legal Basis for Processing

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

Where we need to perform a contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation
Where you have provided your consent

6. Data Sharing

We may share your personal information with:

Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors, and insurers
HM Revenue & Customs, regulators, and other authorities
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

7. International Transfers

We may transfer your personal information outside the UK. Whenever we transfer your personal information outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

Transferring to countries that have been deemed to provide an adequate level of protection for personal information by the UK government
Using specific contracts approved by the UK government which give personal information the same protection it has in the UK

8. Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to:

Request access to your personal information
Request correction of your personal information
Request erasure of your personal information
Object to processing of your personal information
Request restriction of processing your personal information
Request transfer of your personal information
Right to withdraw consent

You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and, where feasible, by sending you a notification.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

AIBX Energy Ltd
4-6 Wharf Centre, Wharf Street
Warwick CV34 5LB
Great Britain
Email: [email protected]
Phone: 07771 901881

14. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.